Refund Policy
How refunds, cancellations, and payment reversals are handled.
This page explains the general refund position for Marquis Market Reports, including deposits, completed work, project cancellation, direct online payments, and third-party costs. Review it before making a payment or approving work.
Refunds depend on stage
Refund eligibility normally depends on what work has already been completed, booked, or committed at the time of cancellation.
Third-party charges matter
External charges such as advertising spend, tools, media distribution, or gateway fees may be non-refundable once incurred.
Specific contracts override
Any signed agreement, approved quote, or project-specific payment terms should take priority over this general website policy.
How refund decisions are approached
Refunds are usually assessed against project stage, time already committed, and external costs already incurred.
Case-by-case review
Refund requests are typically reviewed based on the service purchased, the amount of work already delivered, and whether the request is being made before or after production has started.
Approved scope matters
Where services were purchased through a proposal, invoice, milestone plan, or direct pay request, the agreed scope and payment structure should guide the refund decision.
Work already delivered
Amounts already applied to completed or substantially completed work are generally less likely to be refundable than unstarted work.
Custom services
Because many services are bespoke, strategic, or time-based, refunds are usually not treated the same way as returns for physical goods.
Deposits, milestones, and online payments
Different payment types may have different refund outcomes depending on what they were intended to cover.
Deposits
Deposits often reserve production capacity, discovery time, or delivery scheduling. For that reason, deposits may be non-refundable once planning or reserved time has begun.
Stage payments
Milestone or staged payments are usually connected to work already delivered or in progress. Refunds on completed milestones may therefore be limited or unavailable.
Direct pay transactions
Payments made through the direct pay page should only be submitted for approved invoices, retainers, or project stages. Any refund request should reference the exact payment and project context.
Gateway or processing charges
Where payment processors or third-party gateways apply handling or transaction fees, those costs may be deducted or treated as non-refundable where already incurred.
Project pause, cancellation, and non-refundable costs
Refunds may be reduced where the business has already committed time, delivery resources, or third-party spend.
Booked time and reserved slots
Discovery sessions, booked appointments, production slots, creative planning time, and allocated delivery resources may not be refundable once reserved specifically for the client.
Third-party expenses
Costs already spent on ads, distribution, software, hosting, media placements, contractors, or licensed tools are generally non-refundable once committed.
Client-caused delays
If work is delayed or disrupted because required approvals, content, access, or feedback are not provided, refund claims may be affected because capacity may already have been assigned.
Partial refund situations
Where appropriate, a partial refund may be considered for work not yet started, after deducting time already used, committed expenses, and any agreed administrative or processing costs.
How refund requests should be raised
Clear written communication improves the chance of resolving refund and billing concerns quickly.
Written request
Refund requests should normally be submitted in writing with enough detail to identify the service, invoice, payment date, and reason for the request.
Supporting context
The request should include the stage of work, whether any deliverables have already been received, and whether the concern relates to cancellation, non-delivery, duplicate payment, or billing error.
Review period
The business may need reasonable time to review service records, communications, scope documents, and payment history before confirming a decision.
Project-specific agreements
Where a signed contract, proposal, or invoice sets out a different refund rule, that written agreement should normally override the general website policy.
Policy updates and legal review
This website version is a business-ready framework and should be aligned with actual service agreements before launch.
Policy changes
This refund policy may be revised as services, payment methods, legal requirements, or internal commercial processes change over time.
No automatic entitlement
This page does not create an automatic right to a refund in every case. Decisions should still be considered against the actual scope, stage, payment purpose, and applicable written agreement.
Legal review
This policy should be reviewed against your actual contracts, consumer law position, payment gateway setup, and jurisdiction-specific legal obligations before going live.
Contact
If you need clarification on charges, cancellations, payment stages, or refund treatment before making a payment, contact the business first.
Check the payment position before you proceed.
If you want this refund policy aligned to your actual contracts, service stages, and payment gateway rules, review it with legal counsel and contact the business for clarification.
